The flat-screen TVs hanging in McAlister's display, rather than TV programming, advertisements for the establishment. They especially emphasize the friendly service, and I must say they lived up to it: the staff was very friendly and polite, and came by regularly to ask if we needed refills, or to clear away plates. As much as they bustled about it was difficult to avoid running into them, but they always said "Excuse me" before hustling on to the next patron. The only reason they don't get an "A" for service is because I reserve that for establishments where they take the order at your table. They provided "Thank You" mints with the food, and seemed to keep the place pretty clean, though I found a small spot of dried crud (as from a dried drink spill) on the pretty marble tabletop as I sat down. The decor is bright and pleasant, with lots of brass and hunter green, in a "faux Americana" style that includes ads for McAllister's in the style of the early 1900's. This might backfire for them at some point: Skiles noticed a sign advertising Coca-Cola for 5 cents, and wondered if he could hold them to it. I had a huge cup of quality lemonade with my sandwich, and was pleased to see bits of lemon pulp clinging to the inside of my cup. The order board doesn't make it clear that any side items come with your sandwich, but when asked I ordered the mustard potato salad, which was quite good. The sandwich was served in a plastic plate/basket, lined with waxed paper featuring the corporate logo. The bread was excellent, with good flavor and thickness, but wasn't crisp at all, and really should have been toasted longer. A big pile of tasty beef overwhelmed the cheese (as often happens), but I could still taste the kraut and the dressing (though only in the center: they didn't spread it out to the edges). I had been apprehensive about this excursion, since I'd heard reports that people's sandwiches had been soggy, but I wasn't displeased at all, in spite of the undertoasting. I'd be happy to return here, especially since it's so close by work, though I might order my sandwich "extra toasty": if they can manage that, and take the time to spread out the dressing, the taste will definitely get an "A".